Is ordering online secure?

Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means).  The server that hosts our bookstore encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.  During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it.  

How do I view what’s in my shopping cart?

To view the contents of your cart, click on the “View cart” icon in the upper-right corner of your computer screen. Once you click on this icon, you can easily change the number of copies you want to purchase of a particular item in your cart by updating the quantity listed and then clicking the “Update cart” link. You can also delete any item in your cart by clicking the “Remove” check box to the left of that item and then updating your cart with the "Update cart" link.

 

How will I know that you have received my order?

After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference.

 You will also receive confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.)

What are your shipping and handling rates?

Shipping and handling rates vary depending on the destination of the order and are based on the total cost of the order.

What are your payment options?

We accept all major credit/debit cards apart from American express.

How long after placing my order should I expect to receive my shipment?

Most of our items will be delivered between 5-10 working days unless stated otherwise.

Do you offer a trial period on beds & mattresses?

Unfortunately we do not offer a trial period on our beds and mattresses.

 

Do you deliver overseas?

Unfortunately we do not deliver overseas at the moment, but we’re working on it. If you wish, in the meantime, please contact a member of our team for further assistance.

 

Where do you deliver to?

We currently deliver to mainland England, Scotland and Wales on selected items which will be stated on the delivery section of the item listed.

What happens if my furniture is damaged on delivery?

Our Home Delivery Specialists treat every piece of furniture as if it was their own. Their mission is to ensure you’re 100% happy from the moment you choose your furniture to the day it arrives. In the unlikely event that your furniture arrives with signs of transit damage, our team of Home Delivery Specialists will endeavour to help you we will arrange replacements or discount if you are happy to keep the furniture.

What do I do if I have a complaint?

Each and every member of our team is passionate about providing the best possible customer service.If your not satisfied please let us know and contact us via email at  customerservice@dlhome.co.uk

TERMS & CONDITIONS

Returns

You can return new and unused product(s) within 14 days of making your purchase. We will give you a refund by the same method as your original payment for products that are returned with proof of purchase in new and unused condition and, if possible, the packaging. You can return any product, as long as it's in re-saleable condition. Unless faulty, we may refuse the return or offer an exchange or gift card only if the returns criteria are not fully met. Returning items will be at the customers cost.

We will refund the price you paid for the goods and credit the refund you are due to the credit, debit that you made payment with. However, please note that we may reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods quality of the goods.

You can return new and unused product(s) within 14 days of making your purchase. We will give you a refund by the same method as your original payment for products that are returned with proof of purchase in new and unused condition and, if possible, the packaging. You can return any product, as long as it's in re-saleable condition. Unless faulty, we may refuse the return or offer an exchange or gift card only if the returns criteria are not fully met. Returning items will be at the customers cost.

We will refund the price you paid for the goods and credit the refund you are due to the credit, debit that you made payment with. However, please note that we may reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods quality of the goods.

Delivery

We Provide a FREE Delivery Service to Mainland UK. Expected Delivery Time between 3 and 10 working days depending on the product. Check individual items for exact times.

FAQs

1. Placing an order online

 

The following Terms apply to any Order that you place through our Website. By placing your Order online at www.DLHOME.co.uk, you will be accepting these Terms. If you do not accept the Terms, you will not be able to order any Goods through our Website. Please read the Terms carefully before purchasing as by making a payment online you will be agreeing to and accepting these Terms.

Conditions of use: To place an Order through our Website, you must be both a consumer and over the age of 18. To purchase Goods on behalf of a business, please contact us.

2.Accuracy of Order Information: 

It is your responsibility to ensure that you input and submit your Order correctly and accurately, including providing any and all additional information pertaining to your Order. You will have the opportunity to correct errors before placing the Order and an Order Summary (with details of the Goods and the total price inclusive of taxes and all delivery charges and other costs will be displayed directly before you pay for your Order, at which point your order will be considered placed. Please note that we are not responsible for any errors you make when you input and submit, and effectively place your Order.

 

3. Purchase of products

Creating the Contract
3.1 After you have submitted your Order you are offering to buy those Goods from us. We will send you an order acknowledgement email shortly after you place your order. Please note that this email is an acknowledgement and not acceptance of your order. You should note that:
- We are not obliged to accept your Order; and
- No contract exists between us for those Goods at this stage.

3.2 We reserve the right to decline all or part of any Order for any reason. This might be because for example, the Goods are not in stock or are no longer available or because of a pricing error on the Website. If we decline all or part of your Order, we will contact you with additional information and will not process your order We will refund the full amount of your payment if you do not wish to order alternative Goods from us or; in the case of a pricing error, order the Goods at the correct price.

3.3 If we do cancel your order we will notify you by email and will refund to you any sum paid by you to us in respect of the contract as soon as possible, and in any event within 30 days of the cancellation of your order.

3.4 The creation of the contract between you and us will take place upon the successful delivery or collection of any part of your order unless we have notified you that we do not accept your order as outlined in 1.2.

3.5 It is recommended that you retain all emails relating to your order.

3.6 The details of your specific order are filed by us. Should you want any information regarding your order you may contact us.

3.1.1. Our Goods
3.1.1a Images (including photographs and videos) of Goods displayed on our Website are for illustrative purposes only. They may not be representative of the actual size of the Goods. Also, we cannot guarantee that the way your computer displays colours will accurately reflect the colours of the Goods.

3.1.1b For the purpose of the Contract, the quantity, quality, description and any specifications of the Goods will be described in the Order Confirmation Email.

3.1.1c We reserve the right to alter the Goods or any relative specifications (whether or not these specifications were submitted by you when you placed your Order at any time, if we are required to do so by law. If this happens, we will notify you as soon as possible. We will not process your Order until you have confirmed your wish to proceed.

3.1.1d As a consumer, you have legal rights in relation to Goods that are faulty or not as described. Contact your Citizens' Advice Bureau or Trading Standards Office for more information. These Terms do not affect your legal rights. A manufacturer's guarantee also applies to some of the Goods we sell. Please ask for full details of any manufacturers guarantee.

3.1.3. Payment
3.1.3a Prices on our Website are given in pounds sterling. Prices include VAT and any other applicable taxes. We will do what we reasonably can to ensure that the prices stated on the Website are accurate and up to date. In the event of any pricing errors, you will be notified by email or telephone and we will give you the opportunity to re-confirm your Order at the correct price.

3.1.3b Your chosen payment type, (Debit card, credit card or PayPal) will be charged when you submit your order at the final stage of the checkout whether you are paying in full or have only chosen to pay a deposit. This includes deposits prior to the finance application if chosen and therefore regardless of the finance applications loan decision.

 

4 Delivery of goods to you/Collection of the goods by you

4.1 We will deliver the goods you have ordered to the address you give us for delivery at the time you place your order (If your item is eligible for delivery).

4.2 We aim to deliver or enable you to collect your furniture within the time quoted on our website when you place your order unless the delivery post code is outside a 40 miles’ radius from our distribution warehouse. In these instances, we estimate an additional 1-2 weeks will need to be added to the original quoted delivery time. Please note, all delivery dates and leadtimes quoted are given in good faith and are approximate at the time of placing your order based on the estimated length of time that we believe we can deliver the order to you based on stock levels and/or delivery times provided to us from our suppliers and are supplied in good faith and may be affected by delays that are beyond our control and therefore we cannot accept responsibility for any consequential loss. . As such variations may occur. Where multiple items have been ordered, we will endeavour to deliver them all together before the longest delivery time quoted, unless a split delivery is specifically requested. A requested split delivery will be subject to a further delivery charge. If the circumstances of your order change, we will contact you.

4.3 Once your complete order has been received into the DL Home Distribution centre, you will be contacted to arrange a delivery or collection date. As our limited storage facilities are for transit purposes only, we will endeavour to deliver your order to you as swiftly as possible and usually no later than 7 days after it becomes available and you accept delivery of your order on this basis. Only the person who placed the order can collect the order, it cannot be collected by anybody else on your behalf. Valid photographic proof of your identity (for example a photographic driving license or passport) are required on collection along with the payment card used to pay for your order.

4.4 Our storage facilities are limited and for transit purposes only. We do not have the storage space to store items for period of time. If you are unable to take delivery or collect your order within 7 days after it becomes available, a weekly storage charge will apply and you accept delivery of your order on this basis.

 

5 Access to the destination room
 

5.1 Delivery of large or irregularly shaped furniture can be difficult in some homes. Our delivery teams are trained to install your furniture successfully, but it is your responsibility to ensure easy access to the room of your choice. Before placing an order, please measure carefully to ensure that your furniture will fit into the room it’s intended for and that it will also fit through any passages, access gates, stairwells, landings and internal doors.. Prior to your delivery, please ensure the route is clear and free from obstructions such as pictures and ornaments.

 

6 Damaged or Defective Goods

 

Every effort will be made to ensure that the goods you have ordered arrive undamaged and without defect.
However if the goods are found to be either damaged or defective in any way at the time of delivery, you have the right to the following options:

-Reject the goods

- Keep the goods-f the furniture is useable, despite the damage, we are happy for you to go ahead and use.

After Delivery: If the pre-existing fault or damage is discovered after delivery, you should contact us as soon as you notice the defect, or at the latest within 30 days of delivery of the goods, via our Online store.

Non acceptance of an order by us
 

 

7 We reserve the right not to accept any Order request if:

 

7.1 we have insufficient stock to deliver the goods you have ordered;

7.2 we do not deliver to your area;

7.3 one or more of the Goods ordered was incorrectly described or priced on the website

7.4 the Goods are withdrawn by the manufacturer or by order of any governmental authority

7.5 if the payment transaction is not authorised; or

7.6 you have not complied with the provisions of terms 2 and 3 of these terms and conditions.

7.7 If we do reject your order we will notify you by email and will refund to you any sum paid by you to us in respect of the order as soon as possible, and in any event within 30 days of the cancellation of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

 Complaints and Remarks
 

8 If you have a complaint or a particular remark to make please do not hesitate to contact us immediately by telephone or email, the details of which are contained under the "Contact Us" page.

 

8.1 Any complaint will be dealt with fairly, effectively and confidentially. Your statutory rights as a consumer are unaffected.

 

 

9 Law
 

These terms and conditions shall be governed by and construed in accordance with English law and you hereby agree to be subject to the non-exclusive jurisdiction of the Courts of England and Wales. All contracts are concluded in English.

 

 

10 Data Protection and Privacy


Information you provide to us remains confidential. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and in accordance with current Data Protection legislation. We collect information about you for two reasons: firstly, to process your order and, secondly, to provide you with the best possible service. You specifically authorise us to transmit information to or to obtain information about you from third parties (including, but not limited to, your debit or credit card number), to authenticate your identity, to validate your debit or credit card and to authorise the transaction. You acknowledge that you consent to the processing of such information. Click here for details of our Privacy Policy, the terms of which you acknowledge and agree to be bound by. Should you wish to contact us regarding our Privacy Policy please do so (for details see the Contact Us page of the Website).

11 Website content


We may update the Website and change any part of its content. We do not guarantee that the Website, and any of its content will be without errors or omissions.

12 Disclaimer of liability for third party materials

Certain content, products and services available via the Website may include materials from third parties. We may also provide links to certain third-party websites. However, please note that we are not responsible for accuracy of any third-party content, material or websites and do not warrant, endorse or accept any liability or responsibility for any third-party websites, materials, products or services. Links to other websites are provided as a convenience. You access such websites at your own risk.

 

CONTACT US

Email: sales@dlhome.co.uk

DL HOME

Unit 1 Triangle,

Business Park,

Oakwell Way,

Birstall WF17 9LU

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